L'etat, c'est moi
Mere Complexities sells the consulting and development services of me, Paul Wilson.
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Laurent Bossavit on Process Errors
A Type II error (bureaucracy) is when you follow the process, produce a bad outcome, and the process is changed by the addition of an exception that only addresses repetitions of that exact same mistake. Laurent
That’s a brilliantly clear description of how bureaucracies evolve by well intentioned attempts to avoid repeating any mistake: neurotic organisational learning.